Privacy Policy

1. Introduction

Switch Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call management platform and related services (the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password, organization details)
• Billing and payment information
• Contact and lead data you upload to the platform
• Call recordings, transcripts, and related metadata
• Communications with our support team

We also automatically collect certain information when you use the Service, such as log data, device information, IP addresses, and usage analytics.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process transactions and send related information
• To facilitate AI-powered calls, appointments, and CRM functionality
• To send technical notices, updates, and support messages
• To respond to your comments and questions
• To monitor and analyze usage and trends
• To detect, investigate, and prevent fraudulent or illegal activity

4. Sharing of Information

We may share your information with:

• Service providers who perform services on our behalf (e.g., voice AI, hosting, analytics)
• Other users within your organization
• Third parties when required by law or to protect rights and safety
• Successors in the event of a merger, acquisition, or sale of assets

We do not sell your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, please contact us at the email below.

8. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. You can control cookies through your browser settings.

9. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@switchpro.ai.